Terugbetalingsbeleid

Last updated: September 13, 2026

1. 30-Day Satisfaction Guarantee
At Christmas House, your satisfaction is our priority. You have 30 days from the date you receive your order to return your item if you're not completely satisfied, for a full refund.

2. Eligibility requirements

• The item must be returned in its original condition, undamaged, with its accessories and packaging if possible.
• Proof of purchase (order number or receipt) is required.
• The 30-day window is calculated from the date the order was received, as indicated by the carrier.

3. How to return an item
To start a return, email us at support@galaxiacosmos.com with your order number and the reason for the return. We'll provide you with instructions and the applicable return address. Please don't send an item back without contacting us first.

4. Defective or damaged items
If you receive a defective or damaged item, contact us within 30 days of receiving it, with photos if possible. Depending on the situation, we'll offer a replacement or a full refund, with no return shipping cost to you.

5. Refund timeline
Once your return is received and inspected, we'll notify you by email of the approval or rejection of your refund. If approved, the refund will be issued to your original payment method within 5 to 10 business days.

6. Return shipping costs
Unless the item is defective or the error is ours, return shipping costs are the customer's responsibility.

7. Contact us
For any questions about a return or refund:
Email: support@galaxiacosmos.com