Versand
Shipping Policy — Christmas House
Last updated: [August 18, 2026]
1. Order processing
All orders are processed within [1 to 3 business days] after payment is received. You'll receive a confirmation email with your order details.
2. Delivery times
Once shipped, your order typically arrives within:
- Canada: [5 to 9 business days]
- United States: [5 to 9 business days]
- International: [5 to 9 business days]
These timeframes are estimates and may vary due to factors beyond our control (customs, weather conditions, high volume).
3. Shipping costs
Free shipping on all orders.
4. Order tracking
As soon as your order ships, you'll receive an email with a tracking number so you can follow your package in real time.
5. Insured shipping
All our orders are shipped with tracking and insurance, for your peace of mind.
6. Customs and international taxes
For orders shipped outside of Canada, customs fees or import taxes may apply depending on your country of residence. These fees are the customer's responsibility and are not included in the displayed price.
7. Incorrect shipping address
Please double-check your shipping address before completing your order. We are not responsible for packages delivered to an incorrect address provided by the customer, but we'll do our best to help resolve the situation.
8. Lost or damaged package
If your package seems lost or arrives damaged, contact us at [support@galaxiacosmos.com] with your order number — we'll work to resolve the situation quickly (replacement or refund).
9. Contact us
For any questions about your delivery:
Email: [support@galaxiacosmos.com]